Well, I know for a fact that it wasn't an individual carrier and it also wasn't our dispatcher, because the packages never made it to our distribution center, but rather were dispatched directly to the branch office from Oulu 🤔 Three of those packages had SP-codes, from a client that has a subcontractor in Helsinki. The latest one had an EK-code and was handled by GLS, was shifted to Posti's sort stream in Turku (the new code was not sent to me) and reclassified as a 16-package -- which are sent directly to the post office. GLS kept telling me until the last minute that the delivery location was my own damn house. Even the delivery confirmation mail I received from them had my house address on it -- only the one from Posti said that it was delivered to Prisma instead.
So, yeah, that doesn't sound like a distribution error or a computer system malfunction, but rather that Posti has separate agreements with some clients to divert certain kinds of packages early in the sorting cycle. I had no idea this was going on, and my boss had equally no idea what was going on. We'd been working with the assumption that all tracked packages (whether they need to be signed for or not) will need to be logged at the final distribution center before the client -- which would be the place I work at.
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Date: 6/4/20 12:50 (UTC)So, yeah, that doesn't sound like a distribution error or a computer system malfunction, but rather that Posti has separate agreements with some clients to divert certain kinds of packages early in the sorting cycle. I had no idea this was going on, and my boss had equally no idea what was going on. We'd been working with the assumption that all tracked packages (whether they need to be signed for or not) will need to be logged at the final distribution center before the client -- which would be the place I work at.